Mother’s Day panic

Last weekend, my 9-year-old son’s baseball team traveled from Omaha to play a tournament in Hastings.

In the hustle and bustle to get things packed prior to our Sunday morning game, I managed to misplace my only key to our 2012 Dodge Caravan.

If you’ve ever been in this situation you can imagine the panic that sets in when you realize that you are out of town, have no access to your spare key, it’s Sunday (when every dealership in the country is closed), and your only spare key is five hours away, and did I mention it was Mother’s Day?

After speaking with every locksmith in the area and an exhaustive search for the key, which included other parents from the team and the gracious staff at the Comfort Inn, I decided to try my kid’s favorite approach and just “google” it.

To my surprise, Mike Spady of Great Plains Chrysler Dodge Jeep Ram’s name and direct number was listed. Knowing Spady is a business owner and I assume very busy man, I hesitated to dial his direct line on a Sunday.

But given my desperation, I decided to take my chances.

Once again to my surprise, he not only answered his phone but was sympathetic to my situation and agreed to call his service manager, Steve Ernst.

Ernst not only called me back immediately, he agreed to meet at the dealership and promptly made me a replacement key. My son and I were then on our way home in time to celebrate a Mother’s Day dinner.

I applaud everyone at the Comfort Inn for their care and concern while providing us with a clean and comfortable place to stay during our visit. We no doubt will be back.

I also applaud Spady and Ernst for the extraordinary service that they provided.

I hope everyone in the Hastings area realizes not only the quality of businesses you operate but also the quality of citizens you have at these establishments.

Dick Thiele

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